FAQ

1. Login/Register

2. Contact us

3. Shipping

4. Ordering

5. Returns

6. GadgetTown?

1. Login/Register
Pls go to the "Create an Account" page, and typing the needed information as the following rules.

Email address: if the email address have been register on our website before, and you want to create a new account for some reasons, you should use another email address to register.

Password: you must remember it deeply, and use at least 5 characters, to protect the privacy information for customer, we can't help you to find out your password if you lost it.

Billing information & Shipping information: for the billing info, pls make sure it is the same as your credit card or your online payment account, and we encourage the customer to type the same shipping info as the billing info, that can make the order be shipped easily and protect the commercial right for both yours and ours. But if you have some special request for the shipping address, pls leave the comments after you place the order, we will contact you soon.

Telephone: the phone number can make the communcation be easily and quickly, so why not?

2. Contact us
What's your service time?

How can I contact you?

How long will you reply me?

When I contact you,what information do I need to provide?

Do you provide some confirmed info when the order have been placed?

If the customer service is unavailable at that time, what can I do?

Do you have the Emergency contact method?

Will you contact us without any requests?

Can I get help from your local store?

Other questions?

What's your service time?
Service Time: NY Time Zone(GMT-4)EST Time.
Online Service: Sunday-Friday 8:30pm-5:00am 10:00am-6:00am
Email Service: Sunday-Friday 8:30pm-5:30am

Except Weekend, We always be here!

How can I contact you?
Email Address: info@GadgetTown.com
Live Chat
MSN: GadgetTown.com@hotmail.com
Phone Number: 1-732-387-7230

How long will you reply me?
We always reply customer asap, online service is the quicker way to get answer for your queston. If your met a complex problem,we encourage you send email to us, we will reply you within 12 hours.

When I contact you, what information do I need to provide?
Give us the order#, if you don't have it, you can provide the email address or your full name which regisiter on our website.

Do you provide some confirmed info when the order have been placed?
Yes, we will send three types email to customer:
1. Welocme email
2. Order confirmation email:which contains the order details (order#, product, payment status etc)
3. Shipped email: which will notify you the shipped date and tracking#

If the customer service is unavailable at that time, what can I do?
Pls send email to us, our customer service will reply you within 12 hours.

Do you have the Emergency contact method?
Pls following the below process:
Live Chat/Phone/MSN (leave message)

Will you contact us without any requests?
Yes, we will contact you by email/Phone if there are any problems of your order, and we will also notify the customer about the website activities, just like some festival coupon code, amazing product discount.

Can I get help from your local store?
No, we don't have the local store, so pls contact our customer service.

Other questions?

3.Shipping
Where are you located in?

What shipping methods available?

How fast will you ship my item?

What shipping carrier you used?

The role of the shipping insurance?

Do you ship to foreign countries?

Who will shoulder the return shipping fee?

How can I track the shipping status of my order?

What's the reason for a delayed shipping usually?

How long will it take for item to arrive?

Can you ship to APO/FPO Address?

What does DOA stand for?

Who will contact post office if there are some problems of my package?

Other questions?

Where are you located in?
NY, Brooklyn, US

What shipping methods available?
Standard Mail (5-7 Business Days)
Priority Mail (3-5 Business Days)
Express Mail (1-2 Business Days)
International Priority Mail (About 6-10 days)
International Express Mail (About 4-6 days)
Standard International Shipping ( About 10-15 days )

How fast will you ship my item?
We always ship the item at the same day when you palced the order, and notify you the tracking#, the carrier will take some days to update the shipping status.

What shipping carrier you used?
USPS/UPS/PostclubUSA

The role of the shipping insurance?
We encouraged the customer to add the insurance in your order, in some cases, if the product was lost or undelivered, cover insurance will influence our processing.

Do you ship to foreign countries?
We can ship the items to many countries, except some special products (Fragile, Perishable, Heavy).

Who will shoulder the return shipping fee?
We will not pay the return shipping fee, but we will offer Return Label for customers to return in such case.

How can I track the shipping status of my order?
You can contact us to get the USPS/UPS/PostclubUSA tracking#, you can track it on
USPS:www.usps.com, UPS:www.ups.com, PostclubUSA:www.postclubusa.com

What's the reason for a delayed shipping usually?
1. there are some problems of your order just like: your payment is not clear, we need to confirm some important info before ship which to make sure the item will be shipped to the right person--right address.
2. Risk order, the credit card AVS number/CVV2 number is not fit the rule of paypal, in this case we will contact customer to verify the exact problem asap.
3. some products was sold out or have some manufacture problem at that time.

How long will it take for item to arrive?
It depends on the choice of the shipping method and location of the area, we will always send the item at the same day, for the details, pls contact our customer service.

Can you ship to APO/FPO Address?
Yes, we can!

What does DOA stand for?
Dead on Arrival, if the customer encounter this case, don't worried about it, do not throw away the package, and take a picture of the defective item, then send email to us, we will work out a proper solution for you asap.

Who will contact post office if there are some problems of my package?
There are thousands items will ship from our warehouse, so we encourage our customer to contact the shipping carrier or the local post office by yourself. If you can't get help form the related staff, pls contact us,we will do our best to help you to resolve the problem. Here are some possibly status which need you to contact:
1. the tracking# showed that the package have arrived at a place, but it not update for several days, pls contact USPS/UPS/PostclubUSA.
2. the tracking# showed that the package was delievered, but you have not received it, pls contact the local post office.
3. we have not received the return package, you need to contact the shipping carrier.
4. certainly, all the problems you can contact us, we can give you our advice.

Other questions?

4. Ordering
Who can place the order?

Can I track my order?

What payment you can accept?

How long will the order be processed?

What should I do if I placed the wrong order?

How can I make various orders be shipped in the same package?

How can I get the coupon code from you?

Do you accept the phone order?

Why I need to pay the Tax?

If the item was sold out, what should I do?

If I can't login or regisiter on your website, what should I do?

Other questions?

Who can place the order?
You need to regisiter on our website successfully.

Can I track my order?
Pls click the "Track Order" Button, and type the necessary information. There are some order status you should know:
1. processing, the order was ready to ship
2. pending, the payment not completed now
3. shipped, the order was shipped yet

What payment you can accept?
We accept PayPal, Master card, Visa, American Express, Discover.

How long will the order be processed?
Once the payment was completed, the Website Ordering system will check it soon, if the order don't have problems, we will make it be processed.

What should I do if I placed the wrong order?
Pls contact us asap, if the order do not ship, we will help you to make the order be correct or cancel the order, the customer need to pay the additional price or the shipping fee. We always ship the item quickly, so if the item was shipped before the customer notify us, the customer need to return the item when it was delivered, we can offer partial refund or replace.

How can I make various orders be shipped in the same package?
Pls place a single order for all the items, just put all the items in the shopping cart, then we will ship all the items to you in one package.

How can I get the coupon code from you?
We will arrange some discount action for festival and some verified VIP buyer, pls attention our website page or ask our customer to create the coupon code for you.

Do you accept the phone order?
Yes, we do. But for some important info, you should send email to confirm.

Why I need to pay the Tax?
NY customer need to pay the State tax, about 8.875% for the item price.

If the item was sold out,what should I do?
We have many suppliers, so if you wang this item urgently, pls contact our customer service to confirm the Arrival Date of this product.

If I can't login or regisiter on your website, what should I do?

Other questions?

5. Returns
What should I do if I want return the item?

How long should I wait for my refund or exchange?

How can I get the RMA#?

Can I get my refund or exchange, if I return the item without notifying you beforehand?

Why I don't get the full refund?

Why the tracking# show the return package was delievered, but you don't process the refund or exchange?

What information should I attached on the return package?

Do you provide the return label for me to return?

Can I retun my product for repair?

Other questions?

What should I do if I want return the item?
1. Pls contact our customer service first, the related staff will help you to confirm the problem.
2. After we confirm the problem.and you need to return it, our customer service will provide the RMA# for you to return it.
3. We will process the refund or exchange after we get the return.

How long should I wait for my refund or exchange?

How can I get the RMA#?
Pls contact our custome rservice to get the RMA#

Can I get my refund or exchange, if I return the item without notifying you beforehand?
We have thousands cases need to handle every day, so if you don't contact us before, we can't help you to resolve the problem in time.

Why I don't get the full refund?
For some cases, the refund will not including the shipping fee and handling fee.

Why the tracking# show the return package was delievered, but you don't process the refund or exchange?
The return packge need to confirm by our shipping department,they need some days to find the return packge, so just wait for a little time.

What information should I attached on the return package?
RMA#, Order#, GadgetTown.com, email address, full name, return address.

Do you provide the return label for me to return?
Yes, for some products, we can offer the return label for customer. And you need to return the package in 5 days, or the return label will be invalidated.

Can I retun my product for repair?
No, we don't have the repair service.

Other questions?

6. GadgetTown?
Do you have the real shop?

Are some accessioreis Brand New?

Can you offer the invoice for my order?

Where I can leave the review for you?

Whole-sale customer want the special treatment?

Do you have the real shop?
No, we only have online store.

Are some accessioreis Brand New?
All the products are from our suppliers directly, it is Brand New.

Can you offer the invoice for my order?
Yes, we can.

Where I can leave the review for you?
Pls refer the below link:
http://www.GadgetTown.com/testimonials.html
Or you can go to some public review website:
resellerrating.com, complaintsboard.com

Whole-sale customer want the special treatment?
Pls send message to our VIP email adress: vipservice2@GadgetTown.com